• How to track the transport and delivery of my packages ?

  How to track the transport and delivery of my packages ?Featured

• How are shipping fees calculated?

  Shipping costs are calculated as accurately as possible based on the final destination (country + postal code), the weight + volume of the package, its size, its “dangerous” nature, etc. A large number of parameters are therefore taken into account to try to best adjust the amount of fees offered. The amount of these costs will be communicated to you when you add products to your basket, once you are identified (login + password) and have entered your delivery address.Popular

• The country of my delivery address does not appear in the list of choices offered

  For logistical or economic reasons, we cannot ship to certain destinations. Therefore, certain areas such as Switzerland, Great Britain, the Anglo-Saxon or Spanish islands are not eligible for delivery, and only collection of the goods in store will then be offered to you. We are sorry, but we have no other solution to offer you.Popular

• What are the delivery times ?

  Departures from the workshop are daily, delivery times announced by the carriers are 24 to 72 hours depending on the destination. In the case of shipping long (foam blocks) and/or dangerous products abroad, these deadlines can be extended up to 4/5 days. Please take into account the incompressible preparation times linked to pre-shape machining, from 2 to 5 working days depending on the services requested.Few readers

• My package was delivered damaged. What to do ?

  Systematically inspect the contents of your package upon receipt. Carry out an inventory of the package and goods with the carrier. Note all possible damage on the delivery slip and sign it. Please take the time to inform us of the complaints made and to check the correspondence between the products delivered and the attached invoice as soon as possible. In the absence of a complaint from you to the carrier and at the time of receipt of your order, no recourse will then be possible to obtainFew readers

• I chose the “Pickup” transport option, am I notified when my order is ready?

  When your order is ready, you will receive an automatic email informing you that your order has been shipped. Don't worry, in reality your order is available at our collection point, you can now pick it up at 61 avenue du Maréchal Juin in BIARRITZ.Few readers

• I did not receive a package tracking number

  When your order is shipped, an email will be sent to you, including the tracking number of your package and the tracking URL of the chosen supplier. In rare cases and for technical reasons (spam, etc.), some customers do not receive this follow-up email. We then invite you to make a request by email to info@viral-surf.com, taking care to specify the exact reference of your order.Few readers

• The delivery module tells me “no carrier” available to deliver your order

  Our website automatically calculates the amount of shipping costs due, depending on the content of your order, the country and the postal code of delivery... In rare cases, no amount from you is displayed and the mention "no carrier" may then appear . We invite you to notify us by email to info@viral-surf.comFew readers

• Inspection of packages upon receipt

  Systematically inspect the contents of the package(s) upon receipt. this applies to all deliveries of goods whether they come from us or elsewhere. We remind you that in the event of damaged packages, it is imperative to check the contents with the delivery person. Refuse the package in the event of significant damage, or be sure to note all possible damage on the delivery slip, and sign it. Please take the time to inform us of complaints filed within 24 hours of delivery. In the case of a damFew readers

• I chose the “Pickup” shipping option and I still have not received notification of my order being shipped.

  The “Pickup” option means in-store collection. If you choose this option, you will have to physically go to the address 61 avenue du maréchal Juin, 64200 Biarritz, in order to collect your order. If you have chosen this option by mistake, we invite you to contact us by email addressed to info@viral-surf.com in order to proceed, if you wish, to the payment of shipping costs and the shipment of your order.Few readers

• Do you provide home delivery?

  Nous proposons l'expédition de tous nos produits sur la France métropolitaine et l'Europe. Vous pouvez être livrés à domicile, sur votre lieu de travail ou en point relais pour les colis sans pain de mousse. Pour les commandes avec pain, la livraison se fera à domicile par un transporteur. Afin de faciliter la livraison, merci de saisir de façon complète votre adresse de livraison et autres informations que vous jugeriez utiles: nom, prénom, n°, voie, résidence, bâtiment, escalier, n° de porteFew readers

• I would prefer to use my own carrier or logistics platform for shipping my orders

  This is impossible. For reasons of liability, insurance and logistics, we cannot offer you this possibility.Few readers