> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://viralsurf.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I have loyalty points on my account, but I can't use them, what should I do?

Go to your customer account by clicking on the tab displaying your name (top right), then click on “my loyalty points” to transform them into a discount voucher. Loyalty points are valid for one year.