Question 1

How to track the transport and delivery of my packages ?

Accepted Answer

I you want to locate your package or just kKnow your future delivery date? Nothing's easier !

Go to parcel tracking page

2 methods are then possible to best track the expected package:

simply insert your email address and delivery postal code
or if you know it and have it, register on the second tab, the tracking number of your package

Question 2

How are shipping fees calculated?

Accepted Answer

Shipping costs are calculated as accurately as possible based on the final destination (country + postal code), the weight + volume of the package, its size, its “dangerous” nature, etc. A large number of parameters are therefore taken into account to try to best adjust the amount of fees offered.

The amount of these costs will be communicated to you when you add products to your basket, once you are identified (login + password) and have entered your delivery address.

Question 3

Different SILMAR polyester resins, which one to choose?

Accepted Answer

SIL249-BLH resin is very effective for use with conventional PMEK catalyst and for laminating colorless boards. The bluish optical brightener it contains makes your board appear whiter.

The same goes for SIL249-BB resin containing more optical brightener for a “whiter than white” result.

Prefer the “classic” SIL249-A resin in the case of use with the addition of pigments (tinted resins), or in the case where you have chosen to work with a UV catalyst

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Question 4

The country where I reside does not appear in the list of choices offered

Accepted Answer

For logistical or economic reasons, we cannot ship to certain destinations. More generally, we do not carry out any export operations (outside the European Union). Therefore, certain areas such as Switzerland, Great Britain, the Anglo-Saxon or Spanish islands are not eligible for delivery, and only collection of the goods in store will then be offered to you. As a result, your country of domiciliation does not appear in the drop-down list of countries offered when creating your customer account.

Question 5

The country of my delivery address does not appear in the list of choices offered

Accepted Answer

For logistical or economic reasons, we cannot ship to certain destinations. Therefore, certain areas such as Switzerland, Great Britain, the Anglo-Saxon or Spanish islands are not eligible for delivery, and only collection of the goods in store will then be offered to you. We are sorry, but we have no other solution to offer you.

Question 6

I m a professional. Do you have rates dedicated to professionals?

Accepted Answer

This site is dedicated to the general public. Professional customers can request access to the B to B zone by completing the form. This request will then be subject to approval on our part, and we will get back to you quickly to validate your access.

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